There will be no exchanges or returns on a special order. When a special order is placed directly from a maker they do not accept exchanges or returns.
To place an order please choose one of the following options:
1. To pay by credit card, use our online shopping cart
2. Print out our printable order form. Mail check or money order with order form to:
The Cookie Cutter Shop
9923 270th St. NW
Stanwood, WA 98292
3. Call us at 360-572-4953
4. Fax us at 360-572-4954
Your order will ship first class mail within 48 hours of your order being received! For questions please feel free to email us at firstname.lastname@example.org. We would be happy to help in any way. Thank you!
* We do not ship overnight. We are sorry for this inconvenience, but it is too expensive and unreliable. Thank you.
* All Returns must be made within 30 days of purchase. If you are returning an order totaling more than $100.00 a restocking fee will be applied in the amount of 30%.
You are welcome to return unused cookie cutters within 30 days of purchase. A few things to keep in mind – They must be reshipped in a box, if sent in an envelope all mail carrier companies will smash them. Depending on how many cutters you are returning the cost to reship them to us can often eat up your refund. You may wish to keep them as gifts or tie them to the top of wrapped presents.
If you wish to return them just send them back with a copy of your invoice.